Returns & Refunds

Because Chaqi is a food product, we generally cannot accept returns of opened or used products.

However, if something isn’t right, we want to know.

Damaged Orders

If your order arrives damaged, please contact us within 7 days with your order number and photos of the package.

We’ll happily replace it or issue a refund.

Incorrect Orders

If we sent you the wrong item, we’ll fix it at no additional cost.

Quality Concerns

If you have any concerns about the quality of your order, reach out to us.

We’ll review each situation individually because your experience matters to us.

Returns

For food safety reasons, we cannot accept returns of opened beverages.

Unopened products may be eligible for return on a case-by-case basis. Please contact us before sending anything back. Clear return conditions and food-specific limitations help reduce confusion for customers.